The First Step

Unless otherwise provided by a policy or regulations cross-referenced in FNG (Local), students or parents shall be entitled to informal conferences with administrators to resolve their complaints. 

In most circumstances in which a complaint involves a problem with a teacher, the student or parent shall be expected to take the first step and talk with the teacher or other school staff member about your complaint or concern and request a follow-up. If the issue is not resolved at that level, you may pursue a resolution at Level 1. 

Level 1

Within 15 days of knowledge of the issue, submit your complaint or concern in writing to the principal or the lowest level administrator who has authority to remedy the alleged problem and request a conference. Use the Level 1 form and attach any documentation. See campus principal for Level 1 form. 

The principal/administrator must schedule and hold a conference with you within ten days of receiving the written complaint.

The principal/administrator shall have ten days following the conference within which to make a written response.

Keep a copy of the response 

 If you do not receive a response within the time limit

or

You were not provided relief, go to Level 2

Level 2

Within 10 days of the written response from level one, submit a Level 2 appeal to the superintendent of schools for a review of the documents

The Superintendent of Schools at his discretion will schedule a conference within ten days of the receipt of the level 2 appeal. 

 If you do not receive a response within the time limit.

or

You were not provided relief, go to Level 3

Level 3: Appeal to the Board of Trustees

Within ten days after receipt of a response or, if no response was received, within ten days of the response deadline at Level Two, submit a written request to the Superintendent to have the matter placed on the agenda of a future Board of Trustees meeting.

The Superintendent will inform you of the date, time, and place of the meeting.

The presiding officer will establish a reasonable time limit for presenting the complaint. 

The district will determine if the complaint may be presented in an open or closed meeting in accordance with the Texas Open Meetings Act and other applicable law. 

The district will make a recording of the proceeding.

The Board of Trustees will communicate its decision orally or in writing at any time up to and including the next regularly scheduled meeting of the Board of Trustees. 

If for any reason the Board fails to reach a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Two.

Board policies can be found on the District's Website. 

FNG (Local)